Pricing: Changes, Support and Maintenance
What it costs to change, fix and look after your software once it is built.
How pricing works
Every charge is a percentage of the project cost (P), the total agreed development fee in the signed proposal, before tax. This page covers four situations: changes during development, a monthly plan, a yearly support plan, and no plan.
- Bugs are free for the first month. Any bug reported within 30 days of go-live is fixed at no charge, whichever option you choose.
- A bug is the system failing to behave as described in the approved scope. Anything else is a change.
- A change is a new feature, a modification or an improvement. Its size (Small, Medium or Large) is stated in a written estimate that you approve before work starts.
- Currency: INR for clients in India, USD for international clients, converted at ₹90 per USD.
Changes during development
Any change outside the signed scope while the project is being built is billed as a change request, priced by its size.
| Change size | What it means | Charge (% of P) |
|---|---|---|
| Small | Text, layout, field or label tweaks; under 1 day of work | 4% |
| Medium | New screen, report or workflow change; 1 to 5 days | 8% |
| Large | New module, new integration or redesign of a built part; over 5 days | 12% or more, quoted per request |
Work starts only after you approve the written estimate. Reworking something already built and approved counts as a change, and a Large change may move the delivery date.
Plan A: Monthly development and improvement
For clients who want the system to keep growing after launch. The fee is 10% of P per month, and bug fixing and yearly support are included at no extra charge.
Included
- Continuous development: new features, modifications and improvements
- Bug fixing of any severity, with no per-bug charge
- Yearly support: monitoring, dependency updates and security patches
- Capacity of one Small and one Medium change per month; unused capacity does not roll over
Priced separately
- Large changes, quoted at 10% of P or more
- Third-party costs such as hosting, APIs, SMS and licences, billed at actuals
Billing: monthly in advance, or yearly in advance at a 10% discount. Minimum commitment of 6 months.
Plan B: Yearly support and bug fixing
For clients who do not need monthly development but want the system kept working. The fee is 15% of P per year, billed in advance.
Included
- Bug fixing of any severity, with no per-bug charge
- Security patches and compatibility updates
- Monitoring and priority response (see Terms)
Not included: new features, modifications and improvements. These are billed per request at a 20% lower rate than Plan C: Small 4% of P, Medium 8% of P, Large 12% of P or more.
You can move to Plan A at any time. The unused months of the yearly fee are credited against the first Plan A invoices.
Plan C: No plan (pay per use)
For clients with neither a monthly nor a yearly plan. There is no recurring fee. Bugs reported after the free first month and every change are quoted and billed on their own.
- Bug fixing after the first month: Minor 5% of P, Major 10% of P, Critical 17% of P per bug.
- Features, modifications and improvements: Small 5% of P, Medium 10% of P, Large 15% of P or more, quoted per request.
- Scheduling: work starts when capacity is available, normally within 5 working days. Critical bugs are taken up within 24 hours.
Bug severity is decided by the developer and shared with you before work starts. A fix that fails on the same issue within 30 days is redone at no charge.
All charges side by side
Every charge as a percentage of P. Bugs reported in the first 30 days after go-live are free under every option.
| Charge | During development | Plan A (monthly) | Plan B (yearly) | Plan C (no plan) |
|---|---|---|---|---|
| Recurring fee | None | 10% of P per month | 15% of P per year | None |
| Minor bug, after month 1 | Part of build | Included | Included | 5% of P |
| Major bug, after month 1 | Part of build | Included | Included | 10% of P |
| Critical bug, after month 1 | Part of build | Included | Included | 17% of P |
| Small change | 4% of P | Included (1 per month) | 4% of P | 5% of P |
| Medium change | 8% of P | Included (1 per month) | 8% of P | 10% of P |
| Large change | 12% of P or more | 10% of P or more | 12% of P or more | 15% of P or more |
Examples: what counts as what
All amounts below are for a sample project that cost ₹4,50,000 ($5,000 at ₹90 per USD). Replace P with your own project cost to find your charge.
| Example | Counts as | Charge on Plan C | INR | USD |
|---|---|---|---|---|
| A button label is cut off on mobile, or a date shows in the wrong format | Minor bug | 5% of P | ₹22,500 | $250 |
| A report shows wrong totals, or login fails for some users while the rest works | Major bug | 10% of P | ₹45,000 | $500 |
| The whole system is down, data is lost, or payments fail for every user | Critical bug | 17% of P | ₹76,500 | $850 |
| Add a field to a form, change a colour, add a column to a report | Small change | 5% of P | ₹22,500 | $250 |
| Add a new report, a new user role or an automated email workflow | Medium change | 10% of P | ₹45,000 | $500 |
| Add a new module such as inventory, a new integration such as WhatsApp or Tally, or a mobile app | Large change | 15% of P or more | from ₹67,500 | from $750 |
The same project on the other options:
| Charge | INR | USD |
|---|---|---|
| Plan A, per month | ₹45,000 | $500 |
| Plan A, yearly in advance (10% off) | ₹4,86,000 | $5,400 |
| Plan B, per year | ₹67,500 | $750 |
| Small / Medium / Large change on Plan B | ₹18,000 / ₹36,000 / from ₹54,000 | $200 / $400 / from $600 |
| Small / Medium / Large change during development | ₹18,000 / ₹36,000 / from ₹54,000 | $200 / $400 / from $600 |
Example: a Major bug reported in month 3 costs ₹45,000 on Plan C and nothing on Plan A or Plan B. The same bug reported in month 1 is free on every option.
Terms
- Free bug window: the 30 days start on the go-live date. Bugs reported after that follow your option above.
- Change process: every change is requested in writing, estimated in writing and approved by you before work begins.
- Response times on Plan A and Plan B: Critical bugs within 4 working hours, Major within 1 working day, Minor within 3 working days.
- Taxes: all amounts exclude GST for clients in India and any local taxes for international clients.
- Payment: change requests are paid 50% before work and 50% on delivery. Plan fees are paid in advance. Overdue invoices pause support and development.
- Third-party costs: hosting, domains, APIs, messaging and licences are billed at actuals and are not part of any percentage above.
- If a plan lapses: you move to Plan C rates. Restarting Plan A needs a new 6-month commitment.
- Not bugs: data loss caused by the client, changes made by other developers, and third-party outages are billed as changes.
- Currency: INR for clients in India and USD for international clients, converted at ₹90 per USD and fixed at signing.