Autopilot Studio
AI-Powered IVR Calling System
Intelligent Voice Automation with Smart Human Handoff & Google Sheets Integration
Client Profile
Auto Mobile Company
Customer Engagement
Problem Statement
The client faced high operational costs and missed opportunities due to limited human availability. Manual dialing caused response delays, inconsistent brand messaging, and poor lead prioritization, resulting in low conversion rates and unscalable support during peak hours.
LIMITED AVAILABILITY
Missed leads outside of 9-5 business hours.
HIGH OPERATIONAL COST
Call center staffing costs were unsustainable.
DATA ENTRY ERRORS
Manual logging led to 95% higher error rates.
SLOW RESPONSE
Callback delays cooled down warm leads.
Solution Architecture
Technology Stack
- Google Sheets (Data Source)
- AI Voice Engine (TTS/STT)
- NLP / LLM (Dialogue)
- N8N (Workflow)
- Twilio / Telephony API
- CRM Integration
Project Timeline
SETUP
Integration of Google Sheets, Telephony setup & Workflow Triggers.
TRAINING
Voice Cloning, Knowledge Base configuration & Handoff logic.
LAUNCH
Testing boundaries, scaling call volume & monitoring analytics.
Automation Pipeline
Intelligent Call Flow Logic
Data Integration & Automation
System pulls prospect data (Name, Reason, History) from Google Sheets and automatically triggers calls based on optimal timing and priority.
AI Conversation Engine
Engages prospects with natural, human-like dialogue using custom voice cloning, handling objections, and adapting flow based on responses.
Smart Human Handoff
Detects complex queries or frustration and seamlessly transfers the call to a human agent with full context and a warm introduction.
Omnichannel Follow-up
Automatically syncs results to CRM, sends SMS confirmations, and updates calendars instantly after call completion.
Update CRM / SMS
Smart Handoff